A few months ago I mailed my claim in. Go figure it got lost. I resubmitted online. Now I have a claim number. If you mailed it in and didn't receive a claim number you might want to do online submission.
Mine is going back. Unacceptable cold lag. I know they won't fix but I want it on paper that they acknowledge the problem. I live on a truck route and there could be a accident.
Now I do have a free fix, put it in tow haul mode and the cold acceleration it far better. Even hot it will spin...