In April we experienced the second of the two major engine failures that plague 2016 Ecodiesels like mine. The tone ring delaminated as we were descending from Siskyou Pass on I-5. We "limped" into Yreka. Truck and travel trailer had to be towed to Redding, where it took two weeks of waiting for parts to get it repaired. The truck had 85K miles on it.
The experience was eerily similar to our experience when the EGR valve failed in August of 2019 and we waited two weeks in Sonora. That was about 50K miles ago.
There were differences. The truck never did get repaired while we waited through 100+ degree days in Sonora. We ultimately rented a U-Haul to tow the trailer 800 miles back to WA. RAM Customer Care shipped the truck to a local dealer several weeks later. Customer care was attentive and paid or refunded almost everything in 2019. In 2023 they "expedited" the parts but still haven't paid for the rental car, or returned any of my phone calls.
So, should I keep the truck? The EGR valve and tone ring are new and redesigned. It hasn't used a drop of coolant since the EGR valve was fixed. There's another recall on the high pressure fuel pump but that seems to be a much rarer occurrence.
I love the truck when it's working properly. It's a great match for our 5K pound travel trailer and I get 12-13 mpg when towing. I use it almost exclusively for long travel trailer trips to visit family in Southern CA. I change the oil about every 5K miles, no matter what oil life says.
What kind of reliability are people getting after these two problem areas are addressed?
Thanks.
The experience was eerily similar to our experience when the EGR valve failed in August of 2019 and we waited two weeks in Sonora. That was about 50K miles ago.
There were differences. The truck never did get repaired while we waited through 100+ degree days in Sonora. We ultimately rented a U-Haul to tow the trailer 800 miles back to WA. RAM Customer Care shipped the truck to a local dealer several weeks later. Customer care was attentive and paid or refunded almost everything in 2019. In 2023 they "expedited" the parts but still haven't paid for the rental car, or returned any of my phone calls.
So, should I keep the truck? The EGR valve and tone ring are new and redesigned. It hasn't used a drop of coolant since the EGR valve was fixed. There's another recall on the high pressure fuel pump but that seems to be a much rarer occurrence.
I love the truck when it's working properly. It's a great match for our 5K pound travel trailer and I get 12-13 mpg when towing. I use it almost exclusively for long travel trailer trips to visit family in Southern CA. I change the oil about every 5K miles, no matter what oil life says.
What kind of reliability are people getting after these two problem areas are addressed?
Thanks.