June 27 - Engine light and lightning bolt Throttle control light on “Limp mode” took to dealer and they reset the clear the codes. They gave me a loaner.
I called Ram and had an open case for this issue.
June 28 - Got my truck back.
July 26th - Truck lights on Limp mode in Star Lake 3 hours from nearest dealer. Brought the truck into the dealer and they determined it was Map sensor. I had a loaner. Called RAM and they had to escalate the part shipping. Still Waiting on Map Sensor.
August 11th the part came in and fixed my truck.
August 17th - on my way up to camp Engine light and lightning bolt came on went into Limp Mode. Took it to the dealer and said I need a new turbo reset/clear codes and back to full power. Called Ram and left message with 800 number
August 18th - Ram called me back and then spoke to dealer. Dealer called and wanted more testing. I was out of town and about 4 hours from dealer. I told them I will drop it off Monday August 21 at 730 am.
Sunday August 20 - Engine light came on in Tupper Lake and then went out after 30 mins of driving.
Monday August 21 - More testing on the truck because they will not order a turbo without testing a day without the utility of a truck. I have a loaner car
Tuesday August 22 - Called dealers needs injectors and fuel supply. Talked to Sara at dealer do not know the timeframe regarding the truck. Called RAM 800 number left 2 messages with Ambrosia told her we are leaving for a trip this Saturday August 26th for the beach and request something bigger or my truck back.
Wednesday August 23 - Still no truck waiting on parts might take until October. Called RAM and left message with Ambrosia wanting to hear a status update.
3:00 pm spoke to RAM Ambrosia and she stated that truck will not be ready and no other loaners available. I asked to check local dealers and she did and they have the part. She spoke to Donna at the dealer.
Thursday August 24th - Still no truck as they wait for parts which they finally contacted other local dealers and it should be here by Monday. But we are leaving on a vacation that has been planned to the Outer Banks which required 4x4 only to the house and the loaner does not have 4wd. The dealer has no 4wd loaners, and I cannot drive their loaners out of state due to their insurance. So RAM will reimburse me and had to reserve a large SUV at the Syracuse Airport because everyone was rented out except for the airport. Now I have to travel 45 mins to get the rental and left the loaner at airport.
By the time we get back it will be 2 weeks since we haven’t had our family vehicle. Called RAM and left a message August 25th stating I have a rental and I need their mailing address for reimbursement so I provided my email address in the message.
September 5, 2017 - The truck finally got finished in the afternoon and picked it up. After 5 miles from the dealership the lights came on and limp mode (little power) was happening. By that time the dealer was closed and I called today September 6,2017 and they seemed reluctant to fix it. I called RAM Corp and left a message. I have a scheduled appointment for Wednesday, September 13th.
I drove my truck until the light starting blinking called dealer Monday morning on way to work and they said to bring it and they will find me a loaner. Dropped off truck around 11:45 Monday morning September 11th.
Got a call September 13th Wednesday said the truck is ready. Talked to the guy said he drove it 100 miles no light. I then started my way home within 4 miles from the dealer light came on. Took it back and he ran the codes and told me to keep the loaner and it will be awhile.
Got a call September 15th Friday and the dealer stated that Chrysler/RAM engineer is flying in to examine the truck on Tuesday September 19th. Still have my loaner
I called Ram and had an open case for this issue.
June 28 - Got my truck back.
July 26th - Truck lights on Limp mode in Star Lake 3 hours from nearest dealer. Brought the truck into the dealer and they determined it was Map sensor. I had a loaner. Called RAM and they had to escalate the part shipping. Still Waiting on Map Sensor.
August 11th the part came in and fixed my truck.
August 17th - on my way up to camp Engine light and lightning bolt came on went into Limp Mode. Took it to the dealer and said I need a new turbo reset/clear codes and back to full power. Called Ram and left message with 800 number
August 18th - Ram called me back and then spoke to dealer. Dealer called and wanted more testing. I was out of town and about 4 hours from dealer. I told them I will drop it off Monday August 21 at 730 am.
Sunday August 20 - Engine light came on in Tupper Lake and then went out after 30 mins of driving.
Monday August 21 - More testing on the truck because they will not order a turbo without testing a day without the utility of a truck. I have a loaner car
Tuesday August 22 - Called dealers needs injectors and fuel supply. Talked to Sara at dealer do not know the timeframe regarding the truck. Called RAM 800 number left 2 messages with Ambrosia told her we are leaving for a trip this Saturday August 26th for the beach and request something bigger or my truck back.
Wednesday August 23 - Still no truck waiting on parts might take until October. Called RAM and left message with Ambrosia wanting to hear a status update.
3:00 pm spoke to RAM Ambrosia and she stated that truck will not be ready and no other loaners available. I asked to check local dealers and she did and they have the part. She spoke to Donna at the dealer.
Thursday August 24th - Still no truck as they wait for parts which they finally contacted other local dealers and it should be here by Monday. But we are leaving on a vacation that has been planned to the Outer Banks which required 4x4 only to the house and the loaner does not have 4wd. The dealer has no 4wd loaners, and I cannot drive their loaners out of state due to their insurance. So RAM will reimburse me and had to reserve a large SUV at the Syracuse Airport because everyone was rented out except for the airport. Now I have to travel 45 mins to get the rental and left the loaner at airport.
By the time we get back it will be 2 weeks since we haven’t had our family vehicle. Called RAM and left a message August 25th stating I have a rental and I need their mailing address for reimbursement so I provided my email address in the message.
September 5, 2017 - The truck finally got finished in the afternoon and picked it up. After 5 miles from the dealership the lights came on and limp mode (little power) was happening. By that time the dealer was closed and I called today September 6,2017 and they seemed reluctant to fix it. I called RAM Corp and left a message. I have a scheduled appointment for Wednesday, September 13th.
I drove my truck until the light starting blinking called dealer Monday morning on way to work and they said to bring it and they will find me a loaner. Dropped off truck around 11:45 Monday morning September 11th.
Got a call September 13th Wednesday said the truck is ready. Talked to the guy said he drove it 100 miles no light. I then started my way home within 4 miles from the dealer light came on. Took it back and he ran the codes and told me to keep the loaner and it will be awhile.
Got a call September 15th Friday and the dealer stated that Chrysler/RAM engineer is flying in to examine the truck on Tuesday September 19th. Still have my loaner
