Another ecodiesel failure

[Robin Mills]

I have a 2016 ram bighorn ecodiesel. At 76000 miles main bearing failed. Luckily still under warranty. Waiting for a new engine but the dealership says it is on backorder and no idea when they will find one. Going on 5 weeks. Dealership did all of my oil changes on time with the correct 5w40. Nobody knows why it failed

 

[BoostN]

Welcome. Glad you're under warranty, and even better since the dealer maintained the truck. They really can't point any fingers now..

Keep us updated on the engine progress.

 

[RamKen]

I'm new here. Own a beautiful 2016 Ran ecodiesel 2016 that has been in dealership for 4 months. First entire fuel system replaced and not a new motor. Does anyone here have incite into how long it takes to get these warranty jobs done? 46,000 miles on my truck. Really missing my truck.

 

[CaptainMal]

FOUR ( like in 4) MONTHS??? That's a joke, right?

No way does any reasonable repair, warranty or not, tie up your vehicle for that long. Hope they gave you a loaner.

Now for such an extended period of time I would start guessing they do not know what they are doing and have a wrong diagnosis. Another guess is they don't give a "darn" about you and are doing nothing.

You are long past time for starting legal action. Contact FCA Customer Service and start a star case on the issue. Start that 3 1/2 months AGO.

Would have been better had you started your own thread on your own issue. This thread is from Robin Mills.

 

[RamKen]

FOUR ( like in 4) MONTHS??? That's a joke, right?

No way does any reasonable repair, warranty or not, tie up your vehicle for that long. Hope they gave you a loaner.

Now for such an extended period of time I would start guessing they do not know what they are doing and have a wrong diagnosis. Another guess is they don't give a "darn" about you and are doing nothing.

You are long past time for starting legal action. Contact FCA Customer Service and start a star case on the issue. Start that 3 1/2 months AGO.

Would have been better had you started your own thread on your own issue. This thread is from Robin Mills.

Well....... I started the FCA customer service representative a LONG TIME AGO. They did pay for my rental for 5 weeks. Would still be paying but I didn't want to pay for the two little pieces of insurance that no one knows you need so I bought a new car to run while waiting. Parts took 9 weeks to get in. Now they are dealing with obtaining a motor. I'm well on top of this. Legal threats don't help. They thought I wasn't the original owner. Had all that screwed up. Finally found out I was and that's fine but they would not buy back a vehicle from a second owner. All in all most dealers have no technicians to do this type of intense work. I was told by four other dealers not to bring my truck there as they could not work on it. Many had lost their techs too.