Engine Fire

[Mollygg]

I'm posting in this forum as this forum has much more information on the failure of the EGR Cooler.

I have a 2015 Jeep Grand Cherokee Eco Diesel. My car has been sitting in a parking lot at a dealership since November 3, 2019 in Oregon, 700 miles away from my home, after my EGR Cooler failed while on vacation. I was in 3 different Jeep dealerships in Oregon during our vacation. First dealer claimed it was a cracked radiator and hose clamp, 5 days later got the car back drove it for a day, the next day heading to Eugene 3 miles into our trip white smoke started pouring out of the tailpipes, tow to Eugene 2nd dealer claimed it was a loose hose clamp. We didn't trust that it was repaired so we checked the coolant for 60 miles as we headed south. We were correct in our concern, the coolant went from maximum to minimum in that time period. Pulled into the 3rd dealer with the hopes of buying enough coolant to make the 700 mile journey home, they diagnosed it as failure of the EGR Cooler with an unknown time for the delivery of the part. My understanding is they are redesigning the part, then they'll have to manufacture it before they can ship it.

FCA has been absolutely no help with a rental car or getting us and our cargo trailer home from Oregon. I have a paper trail of e-mails from FCA, I've also contacted the attorney for the class action lawsuit and was told I should have a rental car. Last I spoke with her she was out of the office for the holidays, so hopefully I'll get some news in the next week.

For some reason my Vin# has yet to be placed in the EGR recall, the attorney for the class action lawsuit said that it is in the recall.

 

[Bobcope399]

I'm posting in this forum as this forum has much more information on the failure of the EGR Cooler.

I have a 2015 Jeep Grand Cherokee Eco Diesel. My car has been sitting in a parking lot at a dealership since November 3, 2019 in Oregon, 700 miles away from my home, after my EGR Cooler failed while on vacation. I was in 3 different Jeep dealerships in Oregon during our vacation. First dealer claimed it was a cracked radiator and hose clamp, 5 days later got the car back drove it for a day, the next day heading to Eugene 3 miles into our trip white smoke started pouring out of the tailpipes, tow to Eugene 2nd dealer claimed it was a loose hose clamp. We didn't trust that it was repaired so we checked the coolant for 60 miles as we headed south. We were correct in our concern, the coolant went from maximum to minimum in that time period. Pulled into the 3rd dealer with the hopes of buying enough coolant to make the 700 mile journey home, they diagnosed it as failure of the EGR Cooler with an unknown time for the delivery of the part. My understanding is they are redesigning the part, then they'll have to manufacture it before they can ship it.

FCA has been absolutely no help with a rental car or getting us and our cargo trailer home from Oregon. I have a paper trail of e-mails from FCA, I've also contacted the attorney for the class action lawsuit and was told I should have a rental car. Last I spoke with her she was out of the office for the holidays, so hopefully I'll get some news in the next week.

For some reason my Vin# has yet to be placed in the EGR recall, the attorney for the class action lawsuit said that it is in the recall.

What law firm is doing the class action suit? I need to get in touch with them, I have to add coolant after 40 miles of driving and they won't authorize a rental. This is bullshit, I'm sick of the run-around from FCA

 

[Mollygg]

What law firm is doing the class action suit? I need to get in touch with them, I have to add coolant after 40 miles of driving and they won't authorize a rental. This is bullshit, I'm sick of the run-around from FCA

I found this on one of the forums, the number I called is (415) 956-1000. I still don't have rental car, but am hoping I'll hear something in the next week. Good luck. FCA has failed all of us.

 

[Swgunn]

OMG!!!! I am leaving this weekend on a 400 mile trip. Just had recall completed yesterday. Do you know what caused the fire?

Hi I carry a fire extinguisher now didn't save the engine butt save the paint and body. FCA says fires happen my insurance paid for the used engine.

 

[Swgunn]

Took it to dealership (Hendrick Ram in Charleston SC) where we bought it, they refused to look at it.
Told us to contact insurance company.
Called Fiat Chrysler on 3 separate occasions where 3 incompetent customer service employees, created 3 different case #’s of incident. No response from Chrysler in last 3 weeks.
Seems like everyone is working hard to avoid us!

I went through the same routine. FCA send a specialist to the dealership and one month later told me that fires happen. I kept the ruined engine and have pictures what caused the fire. The EGR system . Fires don't just happen my insurance company put a used engine in my 2015 Echo diesel I now have 61000 miles total on truck.

 

[AndyIRV]

So, I just purchased a 2015 eco around 1 month ago from a dealer. Truck has 37,000 miles on it. I obviously have not received any recall letter for this large issue. What I've been reading on this thread, is the engine starts to loses power first? I have a 5 y/o who is still in a car seat, so I want to know the first sign. I contacted the dealer and they said they would contact me when parts are available for the recall. Does anyone know when parts are available?

Also how can a Ram dealership sell a vehicle with this type of recall pending?

Update;
I have scheduled the EGR recall for next Thursday 1-9-2020. Has anyone had the recall with this new part completed?