Daniel Gagnon
New Member
- Jan 19, 2018
- 1
- 0
- Truck Year
- 2016
Greetings all, bought a new 2016 ram Eco Diesel back in 2016. 60 K kms ago still experiencing intermittent but certainly ongoing foul odor / smell issues. Truck has been back and forth to dealer without resolve. Once they noticed oil was overly dark and sludge-like where we had had the oil changed the week before. Another time the oil level showed higher than normal level where they blamed oil change company. Checked my oil level last night before taking it into dealer today for somekind of check the Chrysler tech people recommended them to verify. Oil level I checked 4X showed high 2 quarts high being very black again only 2 weeks or so after dealer oil change. After service today they found oil level in truck normal and other checked for issue normal as well. Before starting truck to depart from dealer I re-checked oil level which showed right on normal line. Dealer has been using their head mech. to service our truck for a bit now. Since our smell problem was intermittent a few times they told us they could not notice foul abnormal smell so one morning as tempts were getting colder and smell was often present during most cold starts I went to pick this mech. up with different vehicle taking him to our home for cold start of the eco-diesel. The mech. did smell the foul odour but stated it was a smell he was not familiar with. Anyways once we got back to the dealer he had told the service manager that he smelled nothing which opened my eyes to the dishonesty involved. Both this head mech. once I confronted him and the service manger indicated during one on one interactions that I should sell / trade-in this truck! They acknowledged that they did not know the problem! What about the next person who gets this particular truck! We spent mega $, haven gotten extended warranty for at least a 10 year period. DOES ANYONE KNOW OF A SOLUTION FOR THIS PROBLEM? And yes we have had various case files open then closed by FC? ....... WOULD APPRECIATE FEEDBACK AS WELL AS QUESTIONS , KIND OF LOST FOR WHAT ACTION TO TAKE. WE MADE THE MISTAKE OF PAYING OFF THE TRUCK WITH A MORTGAGE INCREASE WHICH I DO NOT RECOMMEND! SHOULD HAD GIVEN THE KEYS BACK LONG AGO, Thank You
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