TC Diesel
Well-Known Member
- Jul 14, 2016
- 2,489
- 711
- Truck Year
- 2015
Hi Dxxx
Apparently, there is still some confusion within FCA regarding the Federal emissions warranty
requirements for light duty diesels. I have been contacted by the owner of the following vehicle.
As you can see from the attached invoice, the Ram dealership attempted to charge him $4675.94
for a DPF replacement even though his vehicle is within the 8 year /80,000 mile Federal
emission warranty period (the dealer did charge him $122 for diagnostics). This customer also
stated that he contacted FCA directly and was told that the DPF was not cover by the emissions
warranty. Additionally he contacted several other Ram dealers and was consistently told that the
DPF was not a warranty item, in fact, the dealership showed him that the LOP was listed as "
non-warranty" in FCA's computer system.
As you can see in my e-mail below dated 4/22/15, EPA considers DPFs to be specified major
emission control components subject to the 8 year or 80,000 mile warranty. I understood your
response to me letter to indicate that FCA agreed with EPA and there was an error in the original
owner's manual for the Ram 1500 which would be corrected.
Please look into this case and let me know why this warranty claim was denied. Please confirm
if the FCA dealer computer system categorizes the DPF as a "non-warranty" item. Please also
let me know why the FCA customer service department staff told this customer that their DPF
was not covered.
Mr. Bxxx
Mr. Bxxx
Thank you so much for your help! I have contacted FCA multiple times via email and
once on the phone while with the service manager. The dealership cant complete the work
without getting compensated which I understand and the DPF is coming up on their screens as a
non-warranty item. During the call with FCA and the dealer it was explained that the LOP code
(dealer code in the Chrysler system) was coming up as a non-warranty and FCA stated then it
must not be covered then.
I have attached the invoice/documentation showing that the DPF has failed and that the charge is
$4,675.94. However, I would prefer to use another dealer that has been much more helpful to
me to do the work if it is indeed covered.
Hi Rxxx
wrote:
I wanted to get back with you with the regulation language I referred to on the phone when
we spoke. The point we discussed is that even when using the SRC, there is some risk that
the durability process could later be deemed to not be appropriately representative- for
example, because the operating conditions and control system behavior could be different in
the field than those demonstrated in the durability demonstration in a way that results in an
IUVP and/or field issues.
This note is not to grant any approval or disapproval for use of the SRC, but just to get you
the regulatory language we discussed. Also, regarding the ongoing certification of the diesel
in question, EPA and FCA and ARB may end up agreeing to some other path for various
other factors. The language below, of course, is a good basis for that discussion as well.
Hi Pxxxx
Thank you for following up with this customer. Do I understand correctly from your
previous note that both the warranty "code" in the dealership computer system and the
information that the Customer Care Center has regarding the warranty coverage of the diesel
vehicles was corrected on 12/16/16? Can you tell me how many customers had warranty claims
denied for SCR or DOC Catalysts or DPF repairs which were within the 8 year 80,000 mile warranty Period.
Xxxx
Light-Duty Vehicle Group
Compliance Division
United States Environmental Protection Agency
Jxxx
The issue was corrected on 12/16/16.
It was confined to the 2014 3.0L Ram 1500.
I'm working on refunding the customer the diagnostic fee they were inadvertently
Charged
Manager Emission Certification and Compliance. (FCA)
Apparently, there is still some confusion within FCA regarding the Federal emissions warranty
requirements for light duty diesels. I have been contacted by the owner of the following vehicle.
As you can see from the attached invoice, the Ram dealership attempted to charge him $4675.94
for a DPF replacement even though his vehicle is within the 8 year /80,000 mile Federal
emission warranty period (the dealer did charge him $122 for diagnostics). This customer also
stated that he contacted FCA directly and was told that the DPF was not cover by the emissions
warranty. Additionally he contacted several other Ram dealers and was consistently told that the
DPF was not a warranty item, in fact, the dealership showed him that the LOP was listed as "
non-warranty" in FCA's computer system.
As you can see in my e-mail below dated 4/22/15, EPA considers DPFs to be specified major
emission control components subject to the 8 year or 80,000 mile warranty. I understood your
response to me letter to indicate that FCA agreed with EPA and there was an error in the original
owner's manual for the Ram 1500 which would be corrected.
Please look into this case and let me know why this warranty claim was denied. Please confirm
if the FCA dealer computer system categorizes the DPF as a "non-warranty" item. Please also
let me know why the FCA customer service department staff told this customer that their DPF
was not covered.
Mr. Bxxx
Mr. Bxxx
Thank you so much for your help! I have contacted FCA multiple times via email and
once on the phone while with the service manager. The dealership cant complete the work
without getting compensated which I understand and the DPF is coming up on their screens as a
non-warranty item. During the call with FCA and the dealer it was explained that the LOP code
(dealer code in the Chrysler system) was coming up as a non-warranty and FCA stated then it
must not be covered then.
I have attached the invoice/documentation showing that the DPF has failed and that the charge is
$4,675.94. However, I would prefer to use another dealer that has been much more helpful to
me to do the work if it is indeed covered.
Hi Rxxx
wrote:
I wanted to get back with you with the regulation language I referred to on the phone when
we spoke. The point we discussed is that even when using the SRC, there is some risk that
the durability process could later be deemed to not be appropriately representative- for
example, because the operating conditions and control system behavior could be different in
the field than those demonstrated in the durability demonstration in a way that results in an
IUVP and/or field issues.
This note is not to grant any approval or disapproval for use of the SRC, but just to get you
the regulatory language we discussed. Also, regarding the ongoing certification of the diesel
in question, EPA and FCA and ARB may end up agreeing to some other path for various
other factors. The language below, of course, is a good basis for that discussion as well.
Hi Pxxxx
Thank you for following up with this customer. Do I understand correctly from your
previous note that both the warranty "code" in the dealership computer system and the
information that the Customer Care Center has regarding the warranty coverage of the diesel
vehicles was corrected on 12/16/16? Can you tell me how many customers had warranty claims
denied for SCR or DOC Catalysts or DPF repairs which were within the 8 year 80,000 mile warranty Period.
Xxxx
Light-Duty Vehicle Group
Compliance Division
United States Environmental Protection Agency
Jxxx
The issue was corrected on 12/16/16.
It was confined to the 2014 3.0L Ram 1500.
I'm working on refunding the customer the diagnostic fee they were inadvertently
Charged
Manager Emission Certification and Compliance. (FCA)
