Hello. My name is Brian Toney and I am new to this Forum. I thought I would share this experience with the group regarding my 2017 Ecodiesel with 58,000 miles on it.
I bought it earlier this year and it had 47,000 miles on it. Since I bought it, I have kept it maintained per factory recommendations. In mid October, I had my second oil change performed at the dealer along with a fuel filter change at my request. I was told that there were 3 active recalls on due on the truck- Software update, HPFP replacement and EGR valve replacement. The software update and fuel pump was replaced on this trip but they could not tell me when an EGR valve could be received. Since they only have one diesel mechanic, I could not schedule my truck to come back to be serviced so that they could order the cooler, so I said that I would bring it back in the next 2 weeks for the EGR cooler replacement. BIG MISTAKE.
One week later, it put me on the side of the road with the engine light coming on and a burning smell. I had it towed back to dealer. The EGR cooler had cracked and caused a chain reaction of other issues. It would make sense to me (especially since I have tried to maintain it as well as I did) that all of the ancillary issues that occurred as a result of this failure would be covered under the recall as Chrysler has said that they would cover any damages associated with the failure. While the mechanic acknowledged the recalled part failure, he would not say that the other issues came from the failure, which means that the damages would not be covered in the repair. The throttle body went out in addition to the wiring harness. They charged me $640 for an injection cleanout that was needed. I asked since the EGR cooler cracked and coolant got into the injection system, would the system cleanout not be included in the recall since it was evidently due to the coolant contamination? No. I also asked how can all of these simultaneous failures on my truck happen within a 20 second window and not be related to the recalled part failure. No good answer was given.
I had bought an extended warranty on the truck and they said that the Throttle Body replacement would be covered by the warranty company (a 2 hour job) but the wiring harness replacement would not be covered and that is a 10 hour job ($1600). At this point, I asked how in the hell does a wiring harness break? It was obviously not broken last week when I had it in here and I did not hit anything. “Well, it broke when I disconnected it from the throttle body” the mechanic told me- in front of the service advisor no less. “Then why am I paying $1600 for something that you broke taking it off to replace something else that was broken?” was my question. The mechanic then said “Well, I had to take it off to remove the throttle body, and in the process, it broke. This truck has 58,000 miles on it and that harness was worn out”. Really????? You just said that you broke it, which means that it was intact before you removed it. After arguing this point to the Service Manager, I did get them to cover that repair- although my bill states that it was a “warranty” repair. Total bill 5 weeks later due to throttle body backorder- $817.
Am I being unreasonable to think that this entire process should have been a covered repair under the recall?
I bought it earlier this year and it had 47,000 miles on it. Since I bought it, I have kept it maintained per factory recommendations. In mid October, I had my second oil change performed at the dealer along with a fuel filter change at my request. I was told that there were 3 active recalls on due on the truck- Software update, HPFP replacement and EGR valve replacement. The software update and fuel pump was replaced on this trip but they could not tell me when an EGR valve could be received. Since they only have one diesel mechanic, I could not schedule my truck to come back to be serviced so that they could order the cooler, so I said that I would bring it back in the next 2 weeks for the EGR cooler replacement. BIG MISTAKE.
One week later, it put me on the side of the road with the engine light coming on and a burning smell. I had it towed back to dealer. The EGR cooler had cracked and caused a chain reaction of other issues. It would make sense to me (especially since I have tried to maintain it as well as I did) that all of the ancillary issues that occurred as a result of this failure would be covered under the recall as Chrysler has said that they would cover any damages associated with the failure. While the mechanic acknowledged the recalled part failure, he would not say that the other issues came from the failure, which means that the damages would not be covered in the repair. The throttle body went out in addition to the wiring harness. They charged me $640 for an injection cleanout that was needed. I asked since the EGR cooler cracked and coolant got into the injection system, would the system cleanout not be included in the recall since it was evidently due to the coolant contamination? No. I also asked how can all of these simultaneous failures on my truck happen within a 20 second window and not be related to the recalled part failure. No good answer was given.
I had bought an extended warranty on the truck and they said that the Throttle Body replacement would be covered by the warranty company (a 2 hour job) but the wiring harness replacement would not be covered and that is a 10 hour job ($1600). At this point, I asked how in the hell does a wiring harness break? It was obviously not broken last week when I had it in here and I did not hit anything. “Well, it broke when I disconnected it from the throttle body” the mechanic told me- in front of the service advisor no less. “Then why am I paying $1600 for something that you broke taking it off to replace something else that was broken?” was my question. The mechanic then said “Well, I had to take it off to remove the throttle body, and in the process, it broke. This truck has 58,000 miles on it and that harness was worn out”. Really????? You just said that you broke it, which means that it was intact before you removed it. After arguing this point to the Service Manager, I did get them to cover that repair- although my bill states that it was a “warranty” repair. Total bill 5 weeks later due to throttle body backorder- $817.
Am I being unreasonable to think that this entire process should have been a covered repair under the recall?