After much research and communication with many of the big tune venders I made my decision to go with GDE. Some of the reasons why, in no particular order, are;
1. They invite walk in traffic. I literally went to their shop and they cloned and flashed a second PCM for the tune, and I have the original stock PCM & a hand held tuner if I need to switch back to stock for a trip to the dealer. That took an hour and I was out the door. I couldn’t take any pictures or I would have posted pictures of their shop. Clean, organized, well thought out. Impressive. GDE is here to stay. If you don’t want the hassle of down loading, up loading, and pulling PCMs they will do it for you 100%.
2. GDE is a full time, purpose dedicated, performance & development shop with amazing test equipment, product knowledge, product installation services, and several full time automotive engineers and employees. That are “Made in the USA” and available, that works for me.
3. They answered all of my questions both through email and they took phone calls! They explained things in terms even I could understood and helped me see and more importantly (for me) understand the big picture. Excellent customer service! They took the time to talk, and that is important to me. I want to know who I’m dealing with.
4. GDE is a developer of software tunes, not just a dealer or distributor selling someone else’s. If there is an issue I feel they can diagnose the problem and correct it faster that a distributor. I can literally talk to the guy writing the software and they can update their tuners with automatic updates if needed. Distributors can’t do that.
5. This is not a slam on any other “tuner” company or distributor. I chose the company with the best communication, support, facilities, and product to satisfy me and to ensure the highest resale value of my truck. I’m not a “go along to get along” kind of guy. If I ruffled any feathers I apologize. I’m old school and set in my ways.
6. GDE listens to customers, and they listened to my suggestions on how to improve their written instructions. I found a couple of minor errors in their written instructions that I didn’t make sense or I didn’t understand (due to my ignorance) and they walked me though the steps. I get it, I’m an old guy, but they took the time to listen and to correct instruction issues or correct me.
At the end of the day we are all trying to get as much out of the very expensive trucks we bought. I believe GDE will be here for the long haul helping us achieve that end. Are they perfect? No, no one is. Are they the best vendor for the products we are looking for? IMHO, yes.
Oh, the report on the tune? Stay “tuned”, (pun intended) I’ll do that after I have had a chance to drive the truck a couple thousand miles or so.
JMHO.
1. They invite walk in traffic. I literally went to their shop and they cloned and flashed a second PCM for the tune, and I have the original stock PCM & a hand held tuner if I need to switch back to stock for a trip to the dealer. That took an hour and I was out the door. I couldn’t take any pictures or I would have posted pictures of their shop. Clean, organized, well thought out. Impressive. GDE is here to stay. If you don’t want the hassle of down loading, up loading, and pulling PCMs they will do it for you 100%.
2. GDE is a full time, purpose dedicated, performance & development shop with amazing test equipment, product knowledge, product installation services, and several full time automotive engineers and employees. That are “Made in the USA” and available, that works for me.
3. They answered all of my questions both through email and they took phone calls! They explained things in terms even I could understood and helped me see and more importantly (for me) understand the big picture. Excellent customer service! They took the time to talk, and that is important to me. I want to know who I’m dealing with.
4. GDE is a developer of software tunes, not just a dealer or distributor selling someone else’s. If there is an issue I feel they can diagnose the problem and correct it faster that a distributor. I can literally talk to the guy writing the software and they can update their tuners with automatic updates if needed. Distributors can’t do that.
5. This is not a slam on any other “tuner” company or distributor. I chose the company with the best communication, support, facilities, and product to satisfy me and to ensure the highest resale value of my truck. I’m not a “go along to get along” kind of guy. If I ruffled any feathers I apologize. I’m old school and set in my ways.
6. GDE listens to customers, and they listened to my suggestions on how to improve their written instructions. I found a couple of minor errors in their written instructions that I didn’t make sense or I didn’t understand (due to my ignorance) and they walked me though the steps. I get it, I’m an old guy, but they took the time to listen and to correct instruction issues or correct me.
At the end of the day we are all trying to get as much out of the very expensive trucks we bought. I believe GDE will be here for the long haul helping us achieve that end. Are they perfect? No, no one is. Are they the best vendor for the products we are looking for? IMHO, yes.
Oh, the report on the tune? Stay “tuned”, (pun intended) I’ll do that after I have had a chance to drive the truck a couple thousand miles or so.
JMHO.
