It's Official! EGR Recall notice to me from NHTSA

[kwaropay]

It’s a recall that has nothing to do with the fuel filter. Go to a different dealer! Call FCA! If they don’t help you, you’ve got a great lawsuit coming...talk to a lawyer for free! They will tell you!

I should mention, the CarRight Dodge in Moon, PA asked for receipts for fuel filter changes. Since the manual on the ecodiesel specifies changing the fuel filter every 20k miles-two oil changes. When I couldn't give them receipts is when they logged into the FCA national service system "owner negligence". When I called my old shop to ask if they might be able to help, they were willing to, until they punched my VIN in and then said they couldn't touch it. So just saying, if you have to see your dealership over this egr issue, make sure you can provide some evidence that you've changed the fuel filters according to the service schedule.

 

[Antyk]

It’s a recall that has nothing to do with the fuel filter. Go to a different dealer! Call FCA! If they don’t help you, you’ve got a great lawsuit coming...talk to a lawyer for free! They will tell you!

Thanks... I contacted multiple dealers and FCA. once a service manager (apparently) enters "owner negligence" in the FCA service system no dealer will get paid by FCA for warranty work. FCA wont reverse a decision made by a Service Manager. Apparently.

 

[kwaropay]

Honestly, I would talk to a lawyer. I just don’t see how they could deny you a recall! Technically, It’s not warranty work for the EGR RECALL! It’s a fire hazard.

keep calling the 800number for FCA and tell them you did nothing wrong! Ask to speak to a manager at FCA.

Thanks... I contacted multiple dealers and FCA. once a service manager (apparently) enters "owner negligence" in the FCA service system no dealer will get paid by FCA for warranty work. FCA wont reverse a decision made by a Service Manager. Apparently.

 

[boosti]

Thanks... I contacted multiple dealers and FCA. once a service manager (apparently) enters "owner negligence" in the FCA service system no dealer will get paid by FCA for warranty work. FCA wont reverse a decision made by a Service Manager. Apparently.

I would contact an attorney, an overzealous service manager can’t flag you for a recall because of not following up with a fuel filter change at 20,000 miles. Dealers are very clever and will write down misinformation about a customer complaint when you pick up the vehicle. Make sure you challenge the dealer by calling customer care and make sure you document the problem. A good attorney will cause that service manager plenty of grief.

 

[DormanSage]

Got this email this morning, nothing from FCA yet

October 24, 2019 NHTSA CAMPAIGN NUMBER: 19V757000
EGR Cooler May Crack and Cause Fire
Combustion in the intake manifold can increase the risk of a fire.
NHTSA Campaign Number: 19V757000
Manufacturer Chrysler (FCA US LLC)
Components ENGINE AND ENGINE COOLING
Potential Number of Units Affected 107,979
Summary
Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram 1500 and 1500 Classic Pickup trucks equipped with 3.0L Eco Diesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Remedy
The remedy for this recall is still under development. The recall is expected to begin December 13, 2019. Owners may contact 1-Chrysler customer service at 800-853-1403. Chrysler's number for this recall is VB1.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
6 Affected Products
Vehicle

MAKE	MODEL	YEAR
RAM	1500	2014-2019

4 Associated Documents

• Recall AcknowledgementRCAK-19V757-4850.pdf 244.456KB
• ChronologyRMISC-19V757-6098.pdf 123.595KB
• Manufacturer Notices(to Dealers,etc) - 10/25/2019 New Safety Recall Advanced Communication – VB1RCMN-19V757-9478.pdf 97.499KB
• Defect Notice 573 ReportRCLRPT-19V757-7573.PDF 213.75KB

OE Recall fix is upgraded to stainless seal with better lobe design for the seals but still has some issues with exhaust gases sooting up the cooling surface. Explanation here is decent.

 

[Whitetail Diesel]

Got this email this morning, nothing from FCA yet

October 24, 2019 NHTSA CAMPAIGN NUMBER: 19V757000
EGR Cooler May Crack and Cause Fire
Combustion in the intake manifold can increase the risk of a fire.
NHTSA Campaign Number: 19V757000
Manufacturer Chrysler (FCA US LLC)
Components ENGINE AND ENGINE COOLING
Potential Number of Units Affected 107,979
Summary
Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram 1500 and 1500 Classic Pickup trucks equipped with 3.0L Eco Diesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Remedy
The remedy for this recall is still under development. The recall is expected to begin December 13, 2019. Owners may contact 1-Chrysler customer service at 800-853-1403. Chrysler's number for this recall is VB1.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
6 Affected Products
Vehicle

MAKE	MODEL	YEAR
RAM	1500	2014-2019

4 Associated Documents

• Recall AcknowledgementRCAK-19V757-4850.pdf 244.456KB
• ChronologyRMISC-19V757-6098.pdf 123.595KB
• Manufacturer Notices(to Dealers,etc) - 10/25/2019 New Safety Recall Advanced Communication – VB1RCMN-19V757-9478.pdf 97.499KB
• Defect Notice 573 ReportRCLRPT-19V757-7573.PDF 213.75KB

Are the GEN 3 safe from this EGR issue? 2020+ecodiesels. No recall on GEN 3. I will be cleaning my EGR soon and MAP sensor

 

[Whitetail Diesel]

Got this email this morning, nothing from FCA yet

October 24, 2019 NHTSA CAMPAIGN NUMBER: 19V757000
EGR Cooler May Crack and Cause Fire
Combustion in the intake manifold can increase the risk of a fire.
NHTSA Campaign Number: 19V757000
Manufacturer Chrysler (FCA US LLC)
Components ENGINE AND ENGINE COOLING
Potential Number of Units Affected 107,979
Summary
Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram 1500 and 1500 Classic Pickup trucks equipped with 3.0L Eco Diesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Remedy
The remedy for this recall is still under development. The recall is expected to begin December 13, 2019. Owners may contact 1-Chrysler customer service at 800-853-1403. Chrysler's number for this recall is VB1.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
6 Affected Products
Vehicle

MAKE	MODEL	YEAR
RAM	1500	2014-2019

4 Associated Documents

• Recall AcknowledgementRCAK-19V757-4850.pdf 244.456KB
• ChronologyRMISC-19V757-6098.pdf 123.595KB
• Manufacturer Notices(to Dealers,etc) - 10/25/2019 New Safety Recall Advanced Communication – VB1RCMN-19V757-9478.pdf 97.499KB
• Defect Notice 573 ReportRCLRPT-19V757-7573.PDF 213.75KB

Nothing with the GEN 3. The EGR and manifold still gets sludge and soot inside.