Only took 9 minutes to get offer package. . .after 6 months of BS. Just called in and got lucky as a case manager answered and took over my case, was able to start a new claim # for me over the phone and got the offer email before we hung up.
Again, that's over 6 months after submitting my original claim. Many months of phone calls in to them, and NOTHING until after 4 months. . .then they said I needed my current registration as after 4 months it had expired. Then found out my case manager had quit, and nobody had picked it up. Last week thought things were resolved, even got the "OFFER EXTENDED" status update, but no offer letter email came in. And none of that mattered in the end because my case had been closed 5 months ago because they thought somebody else had correctly submitted "current owner" claim in on my truck. . .which was me, as at month two they had me start a new claim because they thought at first I didn't own the truck when AEM done, but didn't kill off the first claim before doing so. What a mess!!!!
Tisha, the one that got things done finally said that next processing date is Dec. 30th. . .
Again, that's over 6 months after submitting my original claim. Many months of phone calls in to them, and NOTHING until after 4 months. . .then they said I needed my current registration as after 4 months it had expired. Then found out my case manager had quit, and nobody had picked it up. Last week thought things were resolved, even got the "OFFER EXTENDED" status update, but no offer letter email came in. And none of that mattered in the end because my case had been closed 5 months ago because they thought somebody else had correctly submitted "current owner" claim in on my truck. . .which was me, as at month two they had me start a new claim because they thought at first I didn't own the truck when AEM done, but didn't kill off the first claim before doing so. What a mess!!!!
Tisha, the one that got things done finally said that next processing date is Dec. 30th. . .