I have a 2015 ram 1500 laramie longhorn ecodiesel with just over 62000 miles.
So my truck is currently at the dealer to have the egr cooler replaced. Took it in after it started overheating, consuming large amounts of coolant (about 5 gallons in 4 weeks), and I saw about the recall on google chrome.
When I first went to the dealership to check on the recall they checked my vin and it wasn't under recall. I showed them the website and they did some research on the egr cooler. They dug a little deeper and told if it was the egr cooler it was still covered under the emissions warranty. Which they told.me is good until 70000 miles. So we made an appointment for the following Tuesday.
I drop the truck off and they recheck the vin and there is a now a recall on the egr cooler. But I didn't think anything about it because it was covered under the emissions warranty. Well the service manager took charge of everything and called me to inform me that the recall was for the egr cooler bit there was currently no fix for it. I was going to have to wait until I got a second notice from Ram . (Which I haven't received a first notice.) while keeping an eye on the coolant levels. I explained how much fluid it was losing, with no evidence of a leak and he said let me check with my service tech and call you back.
3 hours later with no return call I stop in to check on the truck and see if I can take it home. He proceeds to tell me about the recall again and how I would have to wait. I finally asked about the emissions warranty i was told about when I made the appointment. So he looks that up and agrees that it would cover it, but we would have to make a new appointment for the next Monday.
So I drop it off the next Monday having to put another 1.5 gallons in it the day after I left the service department. It takes them until Thursday afternoon to take it apart and confirm it is the egr cooler and order the parts. I finally receive a phone call to share this information with me. They also inform me the parts had to be special ordered with some being back ordered with no arrival eta. So I spent this week trying to get information on when the parts will arrive after being told they were scheduled to arrive Monday. I was told on Tuesday morning they were suppose to arrive that day by UPS. Wednesday afternoon I call them back and get told that all the parts came in except the egr cooler and bushing. Then she asked if I was sitting down and told me the egr cooler is scheduled to ship on December 2nd and the bushing is scheduled to ship on January 23rd. I I almost stopped breathing. She checked with the parts department to see if they could cancel the special order and order a different way, but was told that they couldn't do that.
Then it took me two more days to get some type of loaner vehicle lined up. They finally got a rental lined upnformus to pick up on Monday morning.
So now I am just waiting to see when the parts actually arrive. They said they could possibly come earlier, but I'm not gonna hold my breath.
